Communication Courses
Part of a STAR Programme

This course will reveal all possible problems related to miscommunication. You will get an insight in what is good communication, how can I better transfer messages and how to improve your communication behaviour.

This is a 1-day course designed to improve communication between colleagues and/or clients in a project environment. Communication skills are an important tool when working out solutions for specific issues and realising individual and common objectives. We are often very concerned with the “what”: the content of communication. But this is actually only the tip of the iceberg; the biggest and heaviest part lies underwater and is the “how”. The “how” is generally given little attention, and this is often the reason for misunderstandings and friction.
The aim of this course is consequently: to raise your awareness of your own communication behaviour around others and to optimise your communication by making your skills more flexible.

Course time
09h00 - 17h00
Who should attend

Clinical research professionals wishing to improve and/or refresh their communication skills

Programme highlights
  • Communication: what is communication, communication versus miscommunication, the difference between what I say and how I say it, my way of interpretation
  • Basic rules to simplify dealing with others and with conflicts
  • Introduction to negotiation skills
Learning Objectives
  • Become aware of personal behaviour and that of others
  • Be able to communicate in a constructive way with colleagues and/or clients
  • Become aware of the necessity of good listening skills
  • Recognise your own negotiation and communication style and to adapt it to the partner of negotiation
  • Learn how to recognise important moments and conflict situations in negotiations
  • Be able to communicate effectively in projects: managing conflicts within a team and using assertive techniques in order to communicate effectively



This course covers competencies that are part of theECCRT Competency Framework

  • Scientific Concepts & Research Design (0)
  • Ethical & Participants Safety Considerations (0)
  • Investigational Product Development and Regulation (0)
  • Clinical Studies Operations (GCPs or ISO 14155) (0)
  • Study and Site Management (0)
  • Data Management and Informatics (0)
  • Leadership and Professionalism (1)
  • Communication (5)
  • Teamwork (1)
  • Business acumen (0)

Be aware that attending one of ECCRT open course does not guarantee that the competency is acquired but only guarantees that the related knowledge has been trained

Book a course

Date Lang Location
Proceeding your application may take up to 24 working hours. In case of question, contact

Booking is desired 1 week before F2F session in order to allow the participant to go through pre-read materials.
950,00 € excl. VAT (if applicable)


Caroline Van Droogenbroeck
December 2017

The most important objective achieved for me was to learn more about an assertive approach (problem solving, the I-message,...) - My most positive experiences during the course were the practical examples and the interaction in the group.