Communication Skills

 

Communication Skills

Soft Skill Courses
Part of Star Programme

This course will reveal all possible problems related to miscommunication. You will get an insight in what is good communication, how can I better transfer messages and how to improve you communication behaviour.

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25 Apr 2012 Brussels English
850,00 €
  • Full description & trainer
  • Programme highlights
  • Learning objectives
  • Workshops & extras
Full description

This is a one day course designed to improve communication between colleagues and/or clients in a project environment. Communication skills are an important tool when working out solutions for specific issues and realising individual and common objectives. We are often very concerned with the
“what”: the content of communication. But this is actually only the tip of the iceberg; the biggest and heaviest part lies underwater and is the “how”. The “how” is generally given little attention, and this is often the reason for misunderstandings and friction.
The aim of this course is consequently: to raise your awareness of your own communication behaviour around others and to optimise your communication by making your skills more flexible.

Who should attend?

Clinical research professionals wishing to improve and/or refresh their communication skills

Trainers
  • Communication: what is communication, communication versus miscommunication, the difference between what I say and how I say it, my way of interpretation
  • Basic rules to simplify dealing with others and with conflicts
  • Introduction to negotiation skills
  • To become aware of personal behaviour and that of others
  • To be able to communicate in a constructive way with colleagues and/or clients
  • To become aware of the necessity of good listening skills
  • To recognise your own negotiation and communication style and to adapt it to the partner of negotiation
  • To learn how to recognise important moments and conflict situations in negotiations
  • To be able to communicate effectively in projects: managing conflicts within a team and using assertive techniques in order to communicate effectively