For people who move from a technical Clinical Operations job to a leadership one it is often quite unclear how their new role differs from the former one. New competencies, new ways of behaviour are needed to lead a Clinical Research team and new expectations are set. This two-day course will give you insight in and understanding of your role as a manager.
What makes this course unique, compared with other Line Management courses is the individual personal coaching session with the trainer 3 months after the course to ensure you get the most out of this training programme in a way adapted to your situation.
The Line Management Essentials course gives you a clear insight in your role as a line manager in the Clinical Research world, in how to communicate with subordinates in day-to-day but also difficult situations, how to lead and coach them and how to help them succeed in their job. The whole course is very practical, and participants go through a series of workshops and role plays that represent typical line management situations as self-evaluation, communication role plays, performance cycle role plays and leadership workshops.
These workshops will also allow you to share issues commonly encountered with a Clinical team.
Moreover, the individual coaching session with the trainer 3 months after the course is a real added value in the development of your line management skills.
Course time2-day classroom from 09h00 to 17h00 and 1 coaching session remotely of 30min.
Who should attend
People who just moved to a position of people/line manager, or who have the ambition to further develop themselves towards filling in people managerial positions in the near future.
Your role as a line manager
- What is line management?
- How does it differ from day-to-day operational work as an individual?
- Manager vs coach, facilitator
- Manager vs leader
- Managerial roles
- Responsibilities and authorities
- Listening skills
- Assertive communication
- Dealing with criticism
- Dealing with conflict
- Giving bad news
Managing the performance cycle
- Giving feedback
- Job evaluation
- Performance evaluation
- Personal development plan
- Dealing effectively with underperformers
- Management style and its impact on the team members
- Motivating people
- Coaching people on the job
- Delegation: what, when, how?
Coaching session: discuss specific issues and develop your LM skills.
- Identify to what extent this role is something for you
- Know what to do to be successful in this role
- Be able to communicate effectively in typical line management situations and challenges
- Be able to facilitate the performance cycle in your team
- Be able to lead a team effectively
- Implement the skills acquired in this course through a personal coaching session