Leadership courses

For people who move from a technical Clinical Operations job to a leadership one it is often quite unclear how their new role differs from the former one. New competencies, new ways of behaviour are needed to lead a Clinical Research team and new expectations are set. This 2-day course will give insight in and understanding of your role as a manager.

What makes this course unique, compared with other Line Management courses is the individual personal coaching session with the trainer 3 months after the course to ensure you get the most out of this training programme in a way adapted to your situation.

The Line Management Essentials course gives you a clear insight in your role as a line manager in the Clinical Research world, in how to communicate with subordinates in day-to-day but also difficult situations, how to lead and coach them and how to help them succeed in their job. The whole course is very practical, and participants go through a series of workshops and role plays that represent typical line management situations as self-evaluation, communication role plays, performance cycle role plays and leadership workshops.

These workshops will also allow you to share issues commonly encountered with a Clinical team.

Moreover, the individual coaching session with the trainer 3 months after the course is a real added value in the development of your line management skills.

Course time
09h00 to 17h00 and 1 coaching session remotely of 30min.
Who should attend

People who just moved to a position of people/line manager, or who have the ambition to further develop themselves towards filling in people managerial positions in the near future.

Programme highlights


Your role as a line manager

  • What is line management?
  • How does it differ from day-to-day operational work as an individual?
  • Manager vs coach, facilitator
  • Manager vs leader
  • Managerial roles
  • Responsibilities and authorities

Communicating effectively

  • Listeningskills
  • Assertive communication
  • Dealing with criticism
  • Dealing with conflict
  • Giving bad news


Managing the performance cycle

  • Giving feedback
  • Job evaluation
  • Performance evaluation
  • Goalsetting
  • Personal development plan
  • Dealing effectively with underperformers

Team leadership

  • Management style and its impact on the team members
  • Motivating people
  • Coaching people on the job
  • Delegation: what, when, how?
  • Coaching session: discuss specific issue and develop your LM skills.
Learning Objectives
  • Identify to what extent this role is something for you
  • Know what to do to be successful in this role
  • Be able to communicate effectively in typical line management situations and challenges
  • Be able to facilitate the performance cycle in your team
  • Be able to lead a team effectively
  • Implement the skills acquired in this course through a personal coaching session



This course covers competencies that are part of theECCRT Competency Framework

  • Scientific Concepts & Research Design (0)
  • Ethical Participants Safety Considerations (0)
  • Investigational Product Development and Regulation (0)
  • Clinical Studies Operations (GCPs or ISO 14155) (0)
  • Study and Site Management (0)
  • Data Management and Informatics (0)
  • Leadership and Professionalism (3)
  • Communication (1)
  • Teamwork (4)
  • Business acumen (1)

Be aware that attending one of ECCRT open course does not guarantee that the competency is acquired but only guarantees that the related knowledge has been trained

Book a course

Date Lang Location
Proceeding your application may take up to 24 working hours. In case of question, contact

Booking is desired 1 week before F2F session in order to allow the participant to go through pre-read materials.
1 400,00 € excl. VAT (if applicable)


Monique Muller
January 2019
SMS Oncology

I particularly liked it that references were made for further studies - This gives me starting points to develop myself for the future - very knowledgeable and experienced trainer who was able to show great and concrete examples.