FAQ

Content based questions of courses

I am new to Clinical Research, which courses can I follow?

Within Clinical Research training is key. The more training and education you follow, the better. The ECCRT can offer you a wide variety of training courses, but the most important to follow when you are fresh in the industry are the “Introduction to Clinical Research training”, the crucial “ICH-GCP training”, legislative training such as “Understanding the European Directives & Implementation the Guidelines” and on the job training like “Clinical Research training for Junior CRA” or “Clinical Project Management”.

What is the difference between a GCP training and GCP refresher training?

GCP training is a full-day course on all chapters of the ICH-GCP guideline E6. We will focus on the ethical aspects of performing clinical trials outlining the responsibilities of all parties involved. Through extensive theory and interactive moments, including real life situations, we will get you acquainted with the in and outs of Good Clinical Practice. The refresher is designed for people already working in a GCP environment but needing an update on this topic. During this course we are immerse you examples of day to day situations and guide to successful solutions of these problems. This half-day refresher is full with interactivity and sharing of good clinical practices.

What is the difference between a Junior or Senior CRA course ?

The junior CRA course is designed for starters in the business; it covers the basic guidelines and regulations followed by an overview of the duties of a monitor in the clinical operation processes. Through theory and workshops we start with site selection, covering prestudy, initiation, monitoring and closure tasks of a CRA.

The Senior course focuses on more advance tasks such as protocol and informed consent review, site management, recruitment issues and communication skills.

General questions

Do we receive a certificate at the end of the course?

Everyone who participates in our courses receives a certificate of attendance. In addition to this we are now able to offer a Certificate of Comprehension for a growing selection of our courses.  Participants receive these certificates after completing an optional one hour test and achieving a test score of at least 70%. The test is composed of multiple choice and case study questions. Participants are allowed to consult their course notes and the extensive training material provided.

How do I decide which courses I should take?

ECCRT offers a vast range of courses designed for different profiles.  In the ‘who should attend’ section of each course, there is a detailed description of what your background should be in order to follow the course.  If you are hesitating, please do contact us at info [at] eccrt [dot] com. Review the course list to see our available curriculum.

How large are the course groups?

For our public courses, groups generally consist of 5 up to 15 participants.  Numbers may vary depending on the course type.

Is there a lunch foreseen? What if I have dietary requests?

Any full course day, has 1 or two coffee breaks and a lunch break with cold catered sandwiches and drinks.  All our half day courses have 1 coffee break.  If you would have specific dietary questions, you can email them to us (info [at] eccrt [dot] com) at least 3 days prior to the course.

What do I do if I can’t find a course scheduled when I need it or where I need it?

You can request a tailored course. Alternatively, you can complete a request for a course in your area, or you can submit a general question.

What if I have lost my certificate?

In case a certificate gets lost or needs a duplicate, ECCRT can provide you with one.  Please go to the courses section under 'special offers' for more detailed information on how to obtain a duplicate.

What is ECCRT’s cancellation policy?

If you need to cancel your registration, the following cancellation terms are applicable:

  • Cancellation by the ECCRT: due to unforeseen circumstances, it is possible that the training program may change and the ECCR reserves the right to alter the venue or to cancel the event
  • Cancellation by the registrant:

-             More than 30 calendar days prior to the course: no cancellation fee will be charged.

-             Between 14 – 30 calendar days prior to the course: 50% of the fee will be charged.

-             Less than 14 days prior to the course or if no notification is received: the registrant will be liable to pay the full course fee 

-             An administration fee of 50 EUR will be charged for each cancellation

  • Alternative delegates may replace a registrant, however all cancellations/replacements must be received in writing.

ECCRT reserves the right to reschedule or cancel classes up to two weeks prior to the scheduled date. Registered participants will be informed of any such changes.

Privacy and security questions

Who can see my registered courses?

Besides you, only ECCRT technical service specialists and web developers can see your registered courses. Because your ECCRT login name and password are required to access your account, we strongly encourage you to store them in a safe place and not to share the information with anyone.

Registration questions

Do I have to create an account for myself or the person I am booking the course for?

If you have to book a course for someone else, you can easily create an account for yourself.  In the booking process the name and email address of the participant will be asked for.

How can I check my registration status?

You can check the status of your registered course by going to ‘My ECCRT’ and logging in.  You can also contact ECCRT by telephone at +32 2 464 39 55 or by email at info [at] eccrt [dot] com.

How can I profit from discounts?

The following non-cumulative discounts apply to all our public courses listed in this prospectus (except for the STAR programmes). In addition to these we also have several discounts advertised on our website for a select combination of courses, although these offers are non-cumulative.

  • When two or more people from the same company or centre subscribe to the same course, a discount of 20% will be granted to the second attendee.
  •  Hospital staff, students and academics are granted a reduction of 50% on all our course fees (i.e. current students, current employees in a university, research centre or hospital)
  • When a company has a full ECCRT Privilege Card (see page 67), the points gathered on the card can be used as a discount for the next subscriber.

 

How can I use a promotion code (coupon code)?

In some cases participants can profit from exceptional discount by means of a promotion code that they have received.  This coupon code is used a partial payment for the course, which means that full VAT is still added to the initial course fee.

Just enter the number of the coupon code you have received and the website automatically deducts the discount.

How do I pay for my course?

There are two options. 

  • Via Invoice or Bank Transfer: You can book your course online and select the option ‘pay through bank transfer’.  We will then send you an invoice with the request to pay the registration fee.  Payment details are communicated in the payment process and the confirmation email.
  • Via Credit Card: You can book and pay your course online via PayPal.  We accept different types of cards.  We will also send you an invoice, with the indication that payment has been received by credit card.
How do I register for a specific course or class?

First you should sign in or register on the website.

  • You will be prompted to enter in your account information.  Please sign in with your ECCRT user name and login (yellow button 'my ECCRT').  If you do not have an ECCRT account, please register first (yellow button 'register' in the right upper corner) and follow the account registration process directions.
  • If you cannot remember your ECCRT user name or password, you can request to have a new password sent to you.
  • After registration or sign in, go to courses, select your course and corresponding date and start the booking process.

 

I am already registered but can’t make it. Can a colleague come in my place.

If you would like someone else to take your place, this is possible, but an administrational fee of 50 EUR will be charged.

I am already registered but would like to follow the course on another date.

If you would like to rebook your course, there is an administrational fee of 50 EUR.  This is only applicable if we have received and confirmed your request more than 30 calendar days prior to the course.

Training location and accommodation questions

Can I also book accommodation together with my course?

Yes, ECCRT works together with NH hotels (4* NH Atlanta – 4* NH Grand Place Arenberg) in the city centre of Brussels, where we have a corporate rate of 127 EUR (breakfast buffet excluded) for a single room, which you can profit from as one of our clients. 

Booking via reservations [at] nh-hotels [dot] com or via 0032.2.22170120 (Atlanta) / 0032.2.5011616 (Arenberg) mentioning the details below:

  • Company name:  European Centre for Clinical Research Training (ECCRT)
  • Company ID: 14362700
  • Branch ID: 1383632
Can I attend a course outside of Belgium?

Yes. ECCRT has training locations in Milan and Munich.  Besides this, tailored trainings can always be requested on a location of your choice.

Where are the courses taking place?

ECCRT has 3 fixed course locations. 

On the ECCRT schedule and on the courses itself the course locations are indicated.

 

  • BRUSSELS (Belgium): Keizer Karellaan 576 - 1082 Brussels (Sint – Agatha – Berchem)
  • MILAN (Italy): NH Grand Hotel Verdi – Via Melchiorre Gioia, 6 – 20124 Milano
  • MUNICH (Germany): ECCRT at Medidact GmbH – Schulungszentrum (2nd floor) - Nymphenburger Strasse 14 - 80335 Munich